Terms and Conditions

of Father’s Coffee Roastery s.r.o. with registered office at Mitrovická 128/66, Ostrava 72400, identification number: 06533604, VAT ID: CZ06533604, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 72270

These Terms and Conditions are valid and effective from 1 April 2026.

Introductory Provisions

These Terms and Conditions (hereinafter referred to as Terms and Conditions) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter Civil Code), the mutual rights and obligations of the parties arising in connection with or pursuant to a purchase contract (hereinafter Purchase Contract) concluded between the Seller and the Buyer (hereinafter Buyer) through the Seller's online store.
The Seller – Father’s Coffee Roastery s.r.o., ID No. 06533604, VAT ID CZ06533604, with its registered office at Mitrovická 128/66, Ostrava 72400, is a company registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 72270, engaged in the sale of specialty roasted coffee, coffee accessories and equipment, merchandise, coffee courses and coffee subscriptions.
The Buyer is a consumer or entrepreneur.
A consumer is any person who, outside the scope of his business activity or outside the scope of the independent exercise of his profession, enters into a contract with the Seller or otherwise deals with the Seller. An entrepreneur is a person who independently carries on, on his own account and responsibility, a gainful activity by trade or similar means with the intention of doing so on a continuous basis for profit. For the purposes of consumer protection, an entrepreneur also includes any person who concludes contracts in connection with his or her own business, manufacturing or similar activity or in the independent exercise of his or her profession, or any person who acts in the name of or on behalf of an entrepreneur. For the purposes of these Terms and Conditions, an entrepreneur means a person who acts in accordance with the preceding sentence in the course of his business.
If the contracting party is an entrepreneur, relations not regulated by the Terms and Conditions shall be governed by Act No. 89/2012 Coll., the Civil Code, as amended.
Contact details:
1. Email: info@fathers.cz (we will respond to your inquiries within 24 hours on weekdays)
2. Telephone: +420 736 532 744 (we are available weekdays from 8:00 am to 3:00 pm)
The online store is operated by the Seller on a website located at fathers.cz (the Website), through a website interface (the Shop Web Interface).
Provisions deviating from the Terms and Conditions may be agreed in the Purchase Contract. The deviating provisions in the Purchase Contract take precedence over the provisions of the Terms and Conditions.
The provisions of the Terms and Conditions are an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language or in English.
The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
The Buyer is aware that the purchase of the products included in the Seller's commercial offer does not give the Buyer any rights to use registered trademarks, trade names, company logos, etc. of the Seller or the Seller's contractual partners, unless otherwise agreed in a specific case by a special contract.
By submitting an order, the Buyer confirms that before entering into the contract he/she has read these Terms and Conditions, of which the Complaints Procedure also forms an integral part, and that he/she expressly agrees to them in the version valid and effective at the time of sending the order.

User Account

Based on the Buyer's registration made on the Website, the Buyer can access his user interface. From the user interface, the Buyer can order goods (hereinafter referred to as the User Account). Registration is possible via email address and password or via Google account sign‍-‍in. The Buyer can also order goods without registration directly from the shop web interface.
When registering on the Website and when ordering goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information provided in the User Account whenever it changes. The information provided by the Buyer in the User Account and when ordering goods is considered correct by the Seller.
Access to the User Account is secured by an email address and password, or through a third‍-‍party service (Google). The Buyer is obliged to maintain the confidentiality of the information necessary to access his User Account.
The Buyer is not entitled to allow third parties to use the User Account.
The Seller may terminate the User Account, in particular if the Buyer has not used the User Account for more than 5 years or if the Buyer breaches its obligations under the Purchase Contract (including the Terms and Conditions).
The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the Seller's hardware and software equipment or necessary maintenance of third party hardware and software equipment.

Entering the Purchase Contract

All presentation of the goods placed in the shop web interface is of an informative nature and the Seller is not obliged to conclude a Purchase Contract regarding these goods. Section 1732(2) of the Civil Code shall not apply.
The shop web interface contains information about the goods, including the prices of the individual goods. The prices of the goods are inclusive of value‍-‍added tax and all related charges. The prices of the goods remain valid for as long as they are displayed in the shop web interface. This provision does not limit the Seller's ability to conclude a Purchase Contract on individually agreed terms.
The shop web interface also contains information on the costs associated with the delivery and packaging of goods. The shipping price is based on the total weight of the order and the delivery country.
To order goods, the Buyer fills in the order form in the shop web interface. The order is completed in three steps – selection of payment and delivery method, filling in address details, and submitting the order. The order form contains in particular information about:
1. billing and delivery data (first and last name, optionally company name, registration number, VAT number, address, telephone contact and email address)
2. the goods ordered (the goods ordered are added by the Buyer into the electronic shopping cart of the shop web interface)
3. the method of payment of the purchase price of the goods
4. the required method of delivery of the goods ordered and information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the Order)
The Order must contain the necessary information for its proper processing, dispatch and delivery to the carrier. This information is marked as a mandatory field in the order form.
Before the order is sent to the Seller, the Buyer is allowed to check and change the data entered in the order, including the ability to detect and correct errors in the data entered. The Buyer shall send the order to the Seller by clicking the Pay button. The data provided in the order are considered correct by the Seller. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt by email to the Buyer's email address specified in the User Account or in the order (hereinafter the Buyer's email address).
Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the order (e.g. in writing or by telephone).
The contractual relationship between the Seller and the Buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by email to the Buyer's email address. The acceptance of the order includes the current version of the Terms and Conditions.
The resulting contract (including the agreed price) may only be amended or cancelled by agreement of the parties or on the basis of legal grounds, unless otherwise stated in the Terms and Conditions. The Buyer may cancel or modify an order that has already been sent until it is deemed to have been settled, i.e. dispatch or personal collection of the ordered goods by the Buyer has taken place. If the Buyer wishes to cancel the order, this can be done in the following ways:
1. by email to info@fathers.cz, or
2. by phone at +420736632977 (on working days from 8:00 am to 3:00 pm).
The Buyer agrees to the use of remote means of communication in concluding the Purchase Contract. The costs incurred by the Buyer in using distance communication means in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) shall be borne by the Buyer and shall not differ from the basic rate.
The Buyer acknowledges that there may be cases where the contract between the Seller and the Buyer is not concluded, in particular if the Buyer orders goods at a price published in error due to an error in the Seller's internal information system. In such a case, the Seller shall inform the Buyer of such fact.
The Seller reserves the right to declare the Purchase Contract null and void if there has been misuse of personal data, misuse of a credit card, etc., or due to the intervention of an administrative or judicial authority. The Buyer will be informed of such procedure. The Buyer acknowledges that in these cases the Purchase Contract cannot be validly concluded.

Price of Goods and Payment Terms

The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the Purchase Contract to the Seller in the following ways:
1. by credit or debit card via the GoPay payment gateway;
2. via Apple Pay through the GoPay payment gateway;
3. via Google Pay through the GoPay payment gateway;
4. by bank transfer to the Seller's bank account via a QR code generated by the GoPay payment gateway;
5. in cash on delivery at the place specified by the Buyer in the order (cash is collected from the Buyer by the carrier);
6. in cash or by card upon personal collection at the Seller's premises – the roastery in Ostrava (Mitrovická 128/66, Ostrava 72400) or Father’s Coffee Store in Prague;
7. payment by invoice with due date (only for entrepreneurs by individual agreement with the Seller).
The prices of the goods listed on the Website are rounded up to the nearest whole crown when displayed in CZK currency.
Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
In the case of online cashless payment (credit card, Apple Pay, Google Pay, QR code), the purchase price is payable immediately upon submitting the order. The goods will be prepared for dispatch or personal collection only after successful payment processing. In the case of cash on delivery, the purchase price is payable upon receipt of the goods.
In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods.
In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account through the payment gateway.
The Seller shall be entitled, in particular in the event that the Buyer fails to subsequently confirm the order, to require payment of the full purchase price before the goods are dispatched to the Buyer. Section 2119(1) of the Civil Code shall not apply.
Any discounts on the price of the goods granted by the Seller to the Buyer cannot be combined, unless expressly stated otherwise by the Seller.
If it is customary in the course of business or if provided for by generally binding legal regulations, the Seller shall issue a tax document – invoice – to the Buyer in respect of payments made under the Purchase Contract. The Seller is liable for value‍-‍added tax. The Seller shall issue the tax document – invoice to the Buyer after payment of the price of the goods and send it in electronic form to the Buyer's email address.
The Buyer's billing information cannot be changed after the order has been dispatched.

Withdrawal from the Purchase Contract

The Buyer acknowledges that according to Section 1837 of the Civil Code, it is not possible to withdraw from, among other things, a contract for the supply of goods that have been modified according to the Buyer's wishes or for his person, a contract for perishable goods or goods irreversibly mixed with other goods after delivery, a contract for goods in sealed packaging that the consumer has removed and cannot be returned for hygienic reasons, and a contract for the provision of services if they have been fulfilled with the consumer's prior express consent before the withdrawal period has expired.
Unless it is a case referred to in Article 5.1 of the Terms and Conditions or any other case in which withdrawal from the Purchase Contract is not possible, the Buyer – consumer has the right to withdraw from the Purchase Contract within fourteen (14) days of receipt of the goods in accordance with Section 1829(1) of the Civil Code, whereby if the subject of the Purchase Contract is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery. The withdrawal from the Purchase Contract must be sent to the Seller within the period specified in the previous sentence. The Buyer may send the withdrawal to the Seller's business address or to the Seller's email address info@fathers.cz.
In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions, the Purchase Contract shall be cancelled from the outset. The goods must be returned to the Seller within fourteen (14) days of withdrawal. If the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs associated with the return of the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.
In the event of withdrawal from the contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal, by bank transfer to the Buyer's bank account. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the funds before the Buyer returns the goods or proves that the goods have been sent to the Seller.
The Seller is entitled to unilaterally set off the claim for damage to the goods against the Buyer's claim for reimbursement of the purchase price.
In cases where the Buyer has the right to withdraw from the Purchase Contract in accordance with Section 1829(1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Contract at any time until the Buyer takes delivery of the goods. In such a case, the Seller shall refund the purchase price to the Buyer without undue delay, by bank transfer to the account designated by the Buyer.
If a gift is given to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the condition that if the Buyer withdraws from the Purchase Contract, the gift contract shall cease to be effective and the Buyer shall be obliged to return the gift together with the goods to the Seller.
The Seller reserves the right to cancel the order or part of it before the conclusion of the Purchase Contract if:
1. the goods are no longer manufactured or available,
2. the supplier's price of the relevant goods has increased significantly.
In the event that this situation arises, the Seller undertakes to contact the Buyer immediately in order to agree on further action.
In the case of special order goods or goods that are out of stock, the Seller shall confirm the price and the new delivery date to the Buyer in advance by telephone or email. If the Buyer does not agree to such a change, the order is not confirmed and is not executed. If the Buyer has already paid part or all of the purchase price, this amount will be refunded to the Buyer's account.

Transport and Delivery of Goods

The Seller provides or arranges the following delivery methods:
1. Delivery to address – PPL
  Delivery via PPL shipping service directly to the Buyer's address. Delivery within the Czech Republic usually takes 1 working day from dispatch, to Slovakia 1–2 working days.
2. Delivery to a pick‍-‍up point – PPL ParcelShop
  The Buyer can choose a PPL ParcelShop pick‍-‍up point from the selection available in the shop web interface. Available for the Czech Republic and Slovakia.
3. Delivery to a parcel box – PPL ParcelBox / AlzaBox
  The Buyer can choose a PPL ParcelBox or AlzaBox from the selection available in the shop web interface. Available for the Czech Republic and Slovakia.
4. Personal collection – Ostrava roastery
  Personal collection at Mitrovická 128/66, Ostrava 72400. We recommend contacting the Seller by phone (+420736632977) in advance to verify product availability.
5. Personal collection – Father’s Coffee Store Prague
  Personal collection at Father’s Coffee Store in Prague. We recommend contacting the Seller in advance to verify product availability.
6. Electronically
  In the case of orders for electronically delivered content (course enrolment confirmations, gift vouchers, etc.), the content is delivered to the Buyer's email address after payment for the order has been credited.
Shipping within the Czech Republic is handled exclusively by PPL shipping service. For international deliveries, the Seller reserves the right to select the carrier taking into account the current conditions and availability of shipping services in the given destination.
The shipping price is based on the total weight of the order and the delivery country and is always displayed in the shop web interface before submitting the order. Free shipping may be offered to the Buyer under conditions set by the Seller.
Dispatch – Preparation for dispatch refers to the time required to complete all formalities in connection with the handover of the ordered goods to the carrier or to the Buyer (in the case of personal collection), at the Buyer's choice. Preparation for dispatch and dispatch itself takes place on working days. The Seller shall prepare goods in stock for dispatch within 3 working days after receipt of the order, otherwise according to the individually agreed delivery time.
Shipment tracking – After the goods have been dispatched, the Buyer will receive an email with shipment tracking information. Shipment tracking is available through the PPL carrier website.
We do not charge packing or other fees.
In the event that the method of transport is agreed upon on the basis of a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.
If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. The place of delivery shall be the delivery address specified by the Buyer in the order.
In the event that for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery, or the costs associated with a different method of delivery.
Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging and in the event of any defects notify the carrier immediately. In the event of a breach of packaging indicating unauthorised intrusion into the shipment, the Buyer does not have to accept the shipment from the carrier.
An incomplete or damaged shipment must be reported immediately by email to info@fathers.cz, a damage report must be drawn up with the carrier and sent to the Seller without undue delay. An additional complaint of incompleteness or external damage does not deprive the Buyer of the right to make a claim, but gives the Seller the opportunity to prove that there is no breach of the Purchase Contract.
In the case of picking up an order that has been prepaid, the Seller may require proof of identification (ID card or passport) in order to prevent damage and to prevent the laundering of proceeds of crime. Without the presentation of one of these documents, the Seller may refuse to release the goods.
If the Buyer does not collect the ordered goods within 10 days of their dispatch without prior cancellation of the order, the Buyer shall bear the costs incurred in the production and dispatch of these goods. This is without prejudice to the consumer's right not to take delivery of the goods due to a breach of the Purchase Contract.

Rights from Defective Performance

The rights and obligations of the contracting parties with regard to the rights from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer took over the goods:
1. the goods have the characteristics agreed between the parties and, in the absence of an agreement, have the characteristics described by the Seller or manufacturer or expected by the Buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
2. the goods are fit for the purpose for which the Seller states they are to be used or for which goods of that kind are usually used,
3. the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,
4. the goods are in the appropriate quantity, measure or weight; and
5. the goods comply with the requirements of the legislation.
The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for the defect for which the lower price was agreed, to wear and tear caused by normal use of the goods, to a defect in used goods corresponding to the level of use or wear and tear which the goods had when taken over by the Buyer, or if this is apparent from the nature of the goods.
If a defect becomes apparent within six months of receipt, the goods shall be deemed to have been defective on receipt. The Buyer is entitled to exercise the right to claim a defect which occurs in consumer goods within twenty‍-‍four months of receipt.
The Buyer shall assert the rights from defective performance at the Seller's business address where the acceptance of the claim is possible with regard to the range of goods sold, or by email at info@fathers.cz.
The Buyer shall not be entitled to the right from defective performance if the Buyer knew before taking over the goods that the goods were defective or if the Buyer caused the defect.
The Buyer is also entitled to the delivery of a new item or the replacement of a part in the case of a removable defect if the item cannot be properly used due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the Buyer also has the right to withdraw from the contract.
If the Buyer has not reported the defect without undue delay after discovery through timely inspection and due care, the court shall not grant the right from defective performance. In the case of a latent defect, the same applies if the defect was not reported without undue delay after the Buyer could have discovered it with reasonable diligence, but at the latest within two years after delivery of the goods.
Other rights and obligations of the parties relating to the Seller's liability for defects are regulated by the Seller's Complaints Procedure.
In the case of roasted coffee, the Seller recommends consuming the goods before the best‍-‍before date indicated on the packaging. After opening the package, the Seller recommends storing the goods in a dry place at room temperature, protected from direct sunlight. Complaints about the taste of coffee after the best‍-‍before date or in case of demonstrably improper storage will not be accepted.

Coffee Subscription

A coffee subscription is a service through which the Seller regularly sends selected coffee to the Buyer at agreed intervals and quantities. The subscription terms (type of coffee, delivery interval, quantity and price) are specified in the shop web interface.
Personal subscriptions are provided through recurring payments. The Buyer grants consent to regular payments upon activation of the subscription. Payment for each delivery period is automatically charged from the Buyer's payment method through the GoPay payment gateway before the dispatch of the respective delivery.
A gift subscription can be purchased for a selected period with a one‍-‍time payment of the full amount. The gift subscription does not renew automatically and ends after the prepaid period expires without further payments.
The Buyer can cancel a recurring subscription at any time through the User Account or by email at info@fathers.cz. The cancellation takes effect on the date of the next scheduled delivery. Deliveries already paid for will be duly fulfilled.
Delivery of subscription shipments is governed by the transport and delivery conditions set out in Article VI of these Terms and Conditions.
The Buyer – consumer has the right to withdraw from the subscription contract within 14 days of receipt of the first delivery. In the case of withdrawal after receiving the first delivery, the Seller is entitled to a proportionate part of the price corresponding to deliveries already made.

Coffee Courses

The Seller offers coffee courses and training (hereinafter Courses). Courses are provided as services and are governed by these Terms and Conditions unless otherwise specified. Information about the range of courses, their content, dates, prices, and capacity is available in the shop web interface.
The course order is confirmed to the Buyer after payment has been credited to the Seller's account, by sending a tax document and enrolment confirmation to the Buyer's email address.
The Buyer may cancel participation in a course no later than 7 working days before the course date. In such a case, the full price will be refunded. If participation is cancelled less than 7 working days before the course, the Seller is entitled to charge a cancellation fee of 50% of the course price. If the Buyer fails to attend the course without prior cancellation, the participation is forfeited without compensation.
The Seller reserves the right to cancel or reschedule a course. In such a case, the Buyer will be promptly informed and offered an alternative date or a full refund of the course price.
Given the nature of the service (courses with a fixed date), the Buyer acknowledges that in accordance with Section 1837(j) of the Civil Code, the Buyer cannot withdraw from a course participation contract if the course has been provided with the Buyer's prior express consent. If the course has not yet taken place, the Buyer – consumer may withdraw from the contract under the conditions set out in Article V of these Terms and Conditions.

Other Rights and Obligations of the Parties

The Buyer acquires ownership of the goods upon payment of the full purchase price.
The Seller is not bound by any code of conduct in the sense of Section 1826(1)(e) of the Civil Code.
The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: www.coi.cz, is competent for the out‍-‍of‍-‍court settlement of consumer disputes arising from the Purchase Contract. Before proceeding with out‍-‍of‍-‍court dispute resolution, the Seller recommends that the Buyer first contact the Seller to resolve the situation.
The Seller is authorised to sell goods on the basis of a trade license. Trade control is carried out by the competent trade office. Supervision of the protection of personal data is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

Communication

The contracting parties may deliver all written correspondence to each other by email. The Buyer sends correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller sends correspondence to the Buyer at the Buyer's email address specified in the User Account or in the order.